Warranty Policy

Warranty Policy

At Spopal, we are committed to providing reliable outdoor products and helpful after-sales support.

1. Warranty Coverage

Eligible Spopal products are covered by a limited warranty against defects in materials and workmanship under normal use.

Warranty Period: 12 months from the original delivery or purchase date.

The warranty applies to eligible products purchased directly from Spopal or through authorized sales channels, subject to the terms disclosed at purchase.

2. What Is Covered

Depending on the product and the nature of the defect, warranty coverage may include:

  • Manufacturing defects affecting normal operation.

  • Malfunctioning water pumps under normal operating conditions.

  • Defective electronic controls or displays.

  • Charging or battery faults caused by manufacturing defects.

  • Other defects in materials or workmanship.

3. What Is Not Covered

To the extent permitted by applicable law, the limited warranty does not cover:

  • Accidental damage, misuse, or abuse.

  • Damage from unauthorized modification or improper repairs.

  • Normal wear and tear.

  • Damage caused by incorrect charging equipment or improper electrical use.

  • Damage resulting from use outside the product's stated operating or waterproof specifications.

  • Cosmetic damage that does not affect product functionality.

4. How to Make a Warranty Claim

To request warranty assistance, contact:

Email: support@spopal.com

Please provide:

  1. Your order number or proof of purchase.

  2. The product name or model.

  3. A description of the issue.

  4. Photos or a short video demonstrating the problem, where practical.

Our support team will review the claim and provide further instructions.

5. Warranty Solutions

For approved warranty claims, Spopal may provide an appropriate repair, replacement, or refund, depending on the circumstances and applicable law.

Replacement products or components may be new or equivalent in performance and functionality, where permitted by law.

6. Shipping Costs

Shipping arrangements and costs for valid warranty claims will be communicated by our support team and handled in accordance with applicable law.

7. Consumer Rights

This limited warranty is provided in addition to, and does not replace or restrict, any mandatory rights or remedies available under applicable consumer protection laws.

8. Contact Us

For warranty assistance:

Email: support@spopal.com

Website: https://spopal.com/