Refund & Return Policy

Refund & Return Policy

At Spopal, we want you to shop with confidence. If you experience an issue with your purchase, our customer support team is available to assist you.

1. Return Eligibility

Customers may request a return within 30 calendar days of delivery, subject to the conditions below and applicable consumer protection laws.

For returns based on a change of mind, items must generally be:

  • Unused and in their original condition.

  • Returned with original accessories and included components.

  • Packaged securely to prevent damage during transit.

  • Accompanied by proof of purchase.

Products that are defective, damaged, or incorrect will be handled separately as described below.

2. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If an item is damaged, defective, or different from what you ordered, contact us at support@spopal.com as soon as reasonably possible.

Include:

  • Your order number.

  • A description of the problem.

  • Clear photos or videos, where helpful.

We will review the issue and provide an appropriate solution, which may include a replacement, repair, or refund.

Nothing in this policy limits your rights under applicable consumer protection laws.

3. How to Request a Return

To request a return:

  1. Email support@spopal.com with your order number and reason for return.

  2. Wait for return instructions from our support team.

  3. Package the item securely with all required components.

  4. Ship the item to the return address provided by our team.

Please do not send products to our business address without receiving return instructions.

4. Return Shipping Costs

If a return is necessary because we supplied an incorrect, damaged, or defective item, Spopal will cover reasonable return shipping costs or provide another appropriate solution.

For eligible change-of-mind returns, return shipping costs are seller-paid.

Any applicable original shipping charge refund will be determined by the circumstances and applicable law.

5. Refund Processing

Once the returned item is received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method within 3 business days, unless another method is agreed upon or required by law.

Additional processing time may be required by your bank or payment provider.

6. Exchanges

If you would like to exchange a product, please contact our customer support team to confirm eligibility and availability.

If an item is defective or incorrect, we will assist with an appropriate remedy.

7. Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We will attempt to accommodate cancellation requests before dispatch. Once an order has shipped, the return process may apply.

Cancellation rights required by applicable law remain unaffected.

8. Non-Returnable Items

Certain items may be ineligible for change-of-mind returns due to their condition, hygiene considerations, or other disclosed restrictions, where permitted by law.

Any exclusions will not affect statutory rights relating to defective or incorrectly supplied goods.

9. Contact Information

For return, exchange, or refund assistance:

Email: support@spopal.com

Website: https://spopal.com/